Shipping & Delivery
Once an order is placed, our team will carefully collect and package your Items. Please allow up to 72 hours for our team to pick and pack your order.
Your order will then be sent out and should arrive to you in 3-12 business days**
As soon as your order is sent you will receivea shipping confirmation email from us complete with a tracking number. It can take up to 24 hours for it to show up in the system so don’t worry if you don’t see your order at first.
**Please note couriers may experience delivery delays due to limited flights, social distancing requirements and increased parcel volumes.
Think your order might be lost in transit? Although most orders get delivered within 3-12 business days from our couriers, sometimes life happens and they aren’t able to deliver within this timeframe. If this is the case, your tracking number may update to a “delayed” delivery date.
If your item still hasn’t been delivered within 12 business days, please contact us and we can launch an investigation.
*Please note: Once we pass your order over toour courier, your package is with a different provider. We completely understand delays are frustrating, however once your order is with the courier, any issues need to be investigated by the courier. We will contact them on your behalf to resolve any issues. We always try our best to get the issue sorted as quickly as possible for you.
Uh oh, Is your parcel not being sent to the right address? We can absolutely help change this for you! As long as your order has not shipped already please send us the new details and we can change this over for you.
*Please note: We can only send your order to the address you provide on your order - if you have provided an incorrect address, and the package is delivered there, we are unable to retrieve it so please check your address carefully!
Free shipping only applies to the Canadian Provinces and Contiguous United States.
We can ship to any other location, but you will be responsible for all shipping charges.
Please note: we do not ship to PO Boxes; Canadian Forces Post Office (CFPO); Fleet Mail Office (FMO); Alaska; Hawaii; offshore U.S. territories (i.e., the Virgin Islands, Puerto Rico, Guam); Army Post Office (APO) addresses; or freight forwarding companies.
There are no duty fees on orders shipped within Canada.
Most orders shipping to the US are also exempt from duty fees. Orders shipped to the US valued at $800 or more may have duties or fees that the customer will be required to pay.
Yes we do, but unfortunately you will be responsible for all shipping charges.
We offer returns for 30 days from date of receiving your order.
However, not all items are eligible.
There are no returns or exchanges on gift cards, Pokémon trading cards, clearance items, discontinued merchandise, or items marked as final sale.
Any exclusions will be noted on their product pages and / or at checkout. To be eligible for a return:
1. Item(s) have to be initiated for return and sent back to Creative Learning Toys within 30 days of receiving your order.
2. Item(s) were not marked “Final Sale” or “Non-Returnable” at the time of purchase, unless faulty.
3. Item(s) must be in the original packaging, which must be in original condition. (Unless defective, in that case we will send a replacement)
You may be asked to provide a photo and/or video of your item prior to sending it back to us so we can assess the condition.
*Please note: If you are returning one of your items from a bundle, your order is no longer valid at that bundle pricing.
**If you have placed a special order, we are unable to accept cancellations, returns or refunds on these items
Creative Learning Toys issues refunds to the original form of payment used on an order in the event that your order:
Is canceled by Creative Learning Toys or Item(s) proved to be received damaged, defective, or incorrect.
Should you receive a refund for your order, you will receive an email confirming this has been processed from our end.
It takes us 2-5 business days to process your refund. Depending on your financial institution, the refund amount may take up to 10 business days to post to your account.
If it takes any longer than this, we would recommend contacting your bank.
If you used a gift card to purchase your item(s), your funds will be issued back to your gift card.
Unfortunately original and return postage are not refundable. In order to return a product you will need to purchase a return shipping label and have the product shipped back to our main office located at 181 Main St. West, North Bay, Ontario, Canada, P1B 2T6.
For a defective item once we have received and processed the item. Creative Learning Toys will cover the costs to ship the replacement item out to you.
Online orders can be returned in person as long as they meet the requirements of our return policy to our physical location at 181 Main St. West, North Bay, Ontario, Canada, P1B 2T6.
No, Creative Learning Toys gift cards never expire and can be treated just like cash online or in person at our physical store!
Something not quite right with your order? Please contact us to advise us of the issue, and to help resolve things quickly we request you include photos/videos so we can help dentify what has happened.
You can reach our customer service team in a number of ways (regular hours, excluding holidays):
Live chat with a team member Monday to Saturday 10am-5pm
Our email contact is firstname.lastname@example.org
This also allows us to keep a paper trail for your issue so we can help you as best we can.
Or call us at 1-705-472-9832
We’re only human, so please be patient, we are working as quickly as possible to get back to you.
*Please note: While we understand that some issues are frustrating, any profanities or abuse of any kind will not be tolerated.
You bet! We offer free gift wrapping with any purchase. You can choose which wrapping paper and ribbon colour you prefer.
If for some reason your preferred gift wrap style is unavailable, we will substitute the next closest option for you.
Can you wrap items together?
Yes, if you would like certain items wrapped together please leave a note with your order.
Yes. You can include a personalized message by leaving a note with your order.
Effective as of July 1, 2022
Personal information you provide to us. Personal information you may provide to us through the Service or otherwise includes:
Contact data, personal or business contact information such as your first and last name, email and mailing addresses, phone number, professional title and company name.
Registration data, such as information that you provide to register for an account or sign up for an event, including the day and month of your birth and the event you registered for. Data about others for whom you purchase anitem or gift, such as name, delivery address and phone number. Please do not purchase a gift for someone or share their contact information with us unless you have their permission to do so.
Profile data, such as your username and password that you may set to establish an online account with us and your interests and preferences.
Communications, such as information youprovide when you contact us with questions, feedback, survey responses, or otherwise correspond with us, Marketing data, such as the email address or contact details that we use to send marketing communications and your preferences for receiving communications about our activities, events, sweepstakes and contests.
Purchase data, including your order historyand information needed to process and fulfill your order, including order details, billing address, and delivery address.
We may also collect information about you from:
Business partners, such as advertising and joint marketing partners. Data providers, such as information services and data licensors. Public sources, such as blogs, forums or social media platforms. Information we obtain from third party platforms.
If you choose to login to the Sites via a third-party platform, such as Google or Facebook, or otherwise connect your account on the third-party platform or network to your account through the Sites, we may collect information from that platform or network. You may also have the opportunity to provide us with additional information via the third-party platform or network, such as a list of your friends or connections and your email address. You can read more about your privacy choices in the “Your Choices” section.
Automatic collection. We and our service providers may automatically log information about you, your computer or mobile device, and your activity occurring on or through the Sites, such as:
Device data, such as your computer or mobile device operating system type and version number, manufacturer and model, browser type, screen resolution, IP address, the website you visited before browsing our site, and general location information such as city, state or geographic area.
Online activity data, such as pages or screens you viewed, how long you spent on a page or screen, navigation paths between pages or screens, information about your activity on a page or screen, access
times, and duration of access.
Referrals. Users of the Service may have the opportunity to refer friends or other contacts to us. If you are an existing user, you may only submit a referral if you have permission to provide their contact information to us so that we may contact them.
Service delivery. We may use your personal information to:
provide, operate and improve the Service, such as to enable you to make purchases of clothing and accessories that we have listed on the Sites; establish and maintain your account on the Service; communicate with you about the Service, including by sending you announcements, updates, security alerts, and support and administrative messages; provide customer support and maintenance for the Service; facilitate your login to the Sites via third party platforms, such as Google and Facebook; and enable security features of the Sites, such as by sending you security codes via email or SMS, and remembering devices from which you have previously logged in.
Direct Marketing. If you are an existing customer of Creative Learning Toys (for example, if you have placed an order with us), we may use the Personal Data you provided to send you marketing
communications about Creative Learning Toys products or services, where permitted by applicable law (unless you have opted out). In other cases, we ask for your consent to send you marketing information. We may use the information that you provide to us, as well as information from other Creative Learning Toys products or services, such as your use of Creative Learning Toys website and/or apps, to personalize communications and advertisements regarding our products and services that may be of interest to you. For registered users, this may include data collected from your interactions with our website and/or apps that are associated with your account. You will have the ability to opt-out of our marketing and promotional communications as described in the
Your Choices section below.
For research and development. We may use your personal information for research and development purposes, including to analyze and improve the Service and our business.
To create anonymous data. We may create aggregated, de-identified or other anonymous data records from your personal information and other individuals whose personal information we collect. We make
personal information into anonymous data by excluding information (such as your name) that makes the data personally identifiable to you. We may use this anonymous data and share it with third parties for our lawful business purposes, including to analyze and improve the Service and promote our business.
To comply with laws and regulations. We use your personal information as we believe necessary or appropriate to comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas or requests from government authorities.
For compliance, fraud prevention and safety. We may use your personal information and disclose it to law enforcement, government authorities, and private parties as we believe necessary or appropriate to: (a) protect our, your or others’ rights, privacy, safety or property (including by making and defending legal claims); (b) audit our internal processes for compliance with legal and contractual requirements; (c) enforce the terms and conditions that govern the Service; and (d) protect, investigate and deter against fraudulent, harmful, unauthorized, unethical or illegal activity, including cyber attacks and identity theft.
With your consent. In some cases we may specifically ask for your consent to collect, use or share your personal information, such as when required by law.
Service providers. Companies and individuals that provide services on our behalf or help us operate the Service or our business (such as order fulfillment, shipping, payment processing, customer support, hosting, analytics, email delivery, marketing, database management
services, returns processing and risk and fraud mitigation).
Advertising partners. Third party advertising companies that collect information about your activity on the Site and other online services to help us advertise our services, and/or use hashed customer lists that we share with them to deliver ads to them and similar users on their platforms.
Third party platforms. Social media and other third party platforms that you connect to the Service, such as when you use options to access the Service by logging into a social media platform. Please note, we do not control the third party’s use of your personal information.
The public. Other users of the Service and the public, when you disclose personal information for public use. For instance, you may be able review a product that you purchased, and we will display your
name along with the content you submit. We do not control how other users or third parties use any personal information that you make available to them. Please be aware that any information you post publicly can be cached, copied,
screen captured or stored elsewhere by others (e.g., search engines) before you have a chance to edit or remove it.
Professional advisors. Professional advisors, such as lawyers, bankers, auditors and insurers, where necessary in the course of the professional services that they render to us.
Authorities and others. Law enforcement, government authorities, and private parties, as we believe in good faith to be necessary or appropriate to comply with law or for the compliance, fraud prevention and safety purposes described above.
Business transferees. We may sell, transfer, or otherwise share some or all of your personal information in connection with or during negotiation of any merger, financing, acquisition or dissolution, transaction or proceeding involving sale, transfer, divestiture, or disclosure of all or a portion of our business or assets, or in the event of an insolvency, bankruptcy, or receivership.
In this section, we describe the rights and choices available to all users.
Access or update your account information. If you have registered for an account with us, you may review and update certain personal information in your account profile by logging into the account.
Opt out of marketing communications. You may opt out of marketing-related emails by following the opt-out or unsubscribe instructions located at the bottom of the email. You may continue to receive service-related and other non-marketing emails. If you receive marketing text messages from us, you may opt out of receiving further marketing text messages from us by replying STOP to our marketing message.
Do Not Track. Some Internet browsers may be configured to send “Do Not Track” signals to the online services that you visit. We currently do not respond to “Do Not Track” or similar signals. To find out more about “Do Not Track,” please visit http://www.allaboutdnt.com.
Privacy settings and location data. Users of our App can disable our access to their device’s precise geolocation in their mobile device settings.
Choosing not to share your personal
information. If you do not provide information that we need to provide the Service, we may not be able to provide you with the Service or certain features. We will tell you what information you must provide to receive the Service when we request it.
Third-party platforms or social media
networks. If you choose to create an account through or connect the Service with another third-party platform, you may have the ability to limit the information that we may obtain from the third-party at the time you log in to the Service using the third-party’s authentication service or otherwise connect
your account. You may also be able to control your settings through the
third-party’s platform or service after you have connected your accounts.
Terms & Conditions
The Sites may contain links to other websites and online services operated by third parties. These links are not an endorsement of, or representation that we are affiliated with, any third party. In addition, our content may be included on web pages or online services that are not associated with us. We do not control third party websites or online
services, and we are not responsible for their actions. Other websites and
services follow different rules regarding the collection, use and sharing of your personal information. We encourage you to read the privacy policies of the other websites and online services you use.
The security of your personal information is important to us. We employ a number of organizational, technical and physical safeguards designed to protect the personal information we collect. However,
security risk is inherent in all internet and information technologies and we
cannot guarantee the security of your personal information.
Creative Learning Toys is headquartered in Canada
and may have service providers in other countries. Your personal information may be transferred to Canada or other locations outside of your state, province, country, or other governmental jurisdiction where privacy laws may not be as protective as those in your jurisdiction.
The Service is not intended for use by children under 16 years of age, and we do not knowingly collect information about children under age 16 through the Service. If we learn that we have collected personal information of a child without the consent of the child’s parent or guardian as required by law, we will delete it.
What are cookies?
Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies serve different purposes, like helping us understand how a site is being used, letting you navigate between pages efficiently, remembering your preferences and generally improving your browsing experience.
We use two broad categories of cookies: (1) first party cookies, served directly by us to your computer or mobile device, which we use to recognize your computer or mobile device when it revisits our Sites; and (2) third party cookies, which are served by service providers or business partners on our Sites, and can be used by these parties to recognize your computer or mobile device when it visits other websites. Third party cookies can be used for a variety of purposes, including site analytics, advertisingand social media features.
Mobile Application Software Development Kits (SDKs)
We may use third-party software development kits (“SDKs”) in our Apps. A SDK is third-party computer code that may be used for a variety of purposes, including to provide us with analytics regarding the use of our mobile applications, to integrate with social media, add features or functionality to our Apps, or to facilitate online advertising. SDKs may enable third parties to collect information directly via our Apps.
Like many companies online, we use services provided by Google, Facebook and others companies that use tracking technology. Your choices for opting out of these companies’ use of your personal information for interest-based advertising include:
Blocking cookies in your browser. Most browsers let you remove or reject cookies, including cookies used for interest-based advertising.or programs that provide choices to individuals regarding the use.
Information about the cookies we use may be updated from time to time, so please check back on a regular basis for any changes.
Please direct any questions or comments about this Policy or privacy practices to email@example.com
You may also write to us via postal mail at:
Creative Learning Toys
Attn: Legal - Privacy
181 Main St. west
North Bay Ontario Canada